Category Archives: Case Studies

The Situation A successful company in the retail industry found its annual sales growth down 23% after decades of positive growth. The company searched vigorously to figure out why sales had decreased and what solutions could be found to regain its strong position in the marketplace. Based on a referral from a similar company, Steve … Continue reading SALES GROWTH→

The Situation A major commodity company recognized a significant employee retention opportunity within many of its satellite locations. While it was very successful in its retention efforts at the corporate office, they recognized a number of gaping discrepancies between the satellite offices. The Intervention Steve worked with the company’s executive leadership team to create a … Continue reading EMPLOYEE RETENTION→

The Situation A highly successful executive in the hospitality industry finds his annual sales growth in a great position. The executive leader feels like more could be achieved. Based on a referral from an industry peer, Steve was hired to close additional gaps in performance. The Intervention Working closely with the executive leader, Steve conducted … Continue reading EXECUTIVE COACHING – SALES STATIC→

The Situation A major consumer goods company recognized a large attrition with its new customers. While the company was extremely successful with its prospecting efforts, they found a number of significant gaps with retention of these new customers. The Intervention Steve worked with the company’s senior leadership team to create a multifarious approach to increase … Continue reading MANAGING AND WINNING WITH CUSTOMER RETENTION→