All posts by Stephen Hensley

The Situation A highly successful executive in the hospitality industry finds his annual sales growth in a great position. The executive leader feels like more could be achieved. Based on a referral from an industry peer, Steve was hired to close additional gaps in performance. The Intervention Working closely with the executive leader, Steve conducted … Continue reading EXECUTIVE COACHING – SALES STATIC→

The Situation A major consumer goods company recognized a large attrition with its new customers. While the company was extremely successful with its prospecting efforts, they found a number of significant gaps with retention of these new customers. The Intervention Steve worked with the company’s senior leadership team to create a multifarious approach to increase … Continue reading MANAGING AND WINNING WITH CUSTOMER RETENTION→